This major overhaul of the Basemap Desktop App allowed us to address device–specific user needs for an overall better user experience.
Basemap's Desktop App is the sister to it's mobile app. While the desktop app utilized a different user interface, user-created assets such as photos, markers, and drawn objects are shared between apps allowing the user to access and manipulate their saved information from multiple platforms.
Unfortunately due to limited resources, work on the desktop app fell behind - creating disparity between the mobile and desktop apps, including missing features and outdated aesthetics & interactions.
By overhauling the desktop app, Basemap had an opportunity to re-examine and plan for how users utilized platforms differently while also updating the app to include revenue-driving features, such as hunt research and social sharing.
As UX Designer I drove the effort to overhaul the desktop app from the ground up — working with both CEO Jeffrey Balch and the desktop development team.
While I had a fair understanding of how users interacted with our mobile app, it was important to understand where mobile behaviors overlapped with the desktop app – and where they diverged. To this end I reviewed user reviews, researched best practices, mapped out use-cases, and delved into the complex world of "hunt research" to better understand our users' needs.
UNDERSTANDING THE CUSTOMER JOURNEY
After reading through user statements & app reviews, as well as performing informal interviews with users, I began to identify underlying differences in how users engaged with our desktop and mobile platforms differently throughout their journey. To this end, I created a customer journey map in the effort to better understand user touchpoints throughout their journey, both before, during, and after purchase. This not only allowed me to better analyze user interactions with the app, but also helped identify user pain points and provide specific guidance on opportunities for improvement.
IDENTIFYING USE CASES FOR KEY FEATURES
With a firmer grasp on which features in the desktop app were providing challenges to our users, and the impact on their customer journey, I did a deep dive into the use cases for each feature. By doing so, I was able to specifically identify which features were in need of complete overhaul (or addition), and which features merely needed updates. Our hope was to address a wide variety of issues quickly and concisely from major issues, such as user frustration at the absence of the Location Sharing feature on desktop (as it already existed on mobile), to the smallest details, such as improving the variety of map markers available in our existing tool sets.
WRAPPING MY HEAD AROUND HUNT RESEARCH
Finally, I needed to wrap my head around the Hunt Research that Basemap offers as a paid additional feature. This data, provided by a third party, allows hunters to understand the specific "tag" details surrounding the strict hunting regulations in each state by a number of variables from animal type to number of prongs on an antler, et al;. These tags can be purchased or awarded to hunters allowing them to hunt their specified pray during the appropriate hunting season according to each state's laws. Hunters face very serious repercussions for violating these laws and as such it is important that we make sure this information is both accurate and comprehendible.
As I felt that there were significant improvements to be made to this paid feature, I worked to understand what this hunt research entailed in my effort to make sure I provide visualization of the data in a way that both provided our users with confidence and delighted them with an interactive and easy-to-use interface. I also believed this was an opportunity to outshine our competitors who (in my opinion) were not providing optimized experiences for their users in regard to similar data.
Because this was a nearly complete overhaul of the user interface, I started by earmarking features which we would be reusing, both for ease of economy, and more importantly, to help reduce the risk of cognitive overload and user rejection of existing mental models. Then I began the process of building out the new interface with the end goal being an interactive prototype.
As we were reusing/redesigning a few key pre-existing elements — and due to the massive effort this overhaul entailed — I began my concepting process directly in Adobe XD.
I focused on creating a few new concepts for each of the most heavily used desktop features, including the primary menu, search, and hunt research. Once I had a few concepts I was happy with, I would review with stakeholders to finalize direction.
Once we felt that the overall design concept for the desktop app was solid, I worked toward tieing all of the features together in an interactive prototype that would allow for a holistic walk-through for the development team. Under normal circumstances I would test a prototype, but due to lack of time and resources, it was decided that we would move ahead without testing.
While the Basemap Desktop overhaul effort did not have the budget for user testing, our marketing manager was able to reach out to a journalist and offer him the opportunity to write a comparative article between our company and OnX — our top competitor. This gave us the benefit of early feedback from an expert, as well as, exposure to potential future customers.
STEPPING UP OUR GAME
We received great feedback from author Ben Ryder, who examined features on both desktop and mobile including map layers, offline mapping, and hunt research.
"With most software, your best bet is to look at the big players as your first resource when researching where to ultimately invest your money and time. Both of the apps we looked at for this article are great options and will certainly do the trick, however, Basemap's cost and functionality has put it ahead of the pack in our eyes as the first stop on anyone's list when going digital this hunting season."
— Ben Ryder, Outdoor Hub
With stakeholder approval on moving forward, I made a few final revisions to the design and reviewed with desktop development team. During review we were able to cover any questions about functionality, linking, and design elements.
One of the greatest challenges with handing off a project of this size to a development team is the sheer number of moving parts. To help ease the process, I provided step-by-step instructions for the prototype walkthrough to aid developers in referencing the various features. Additionally, I created a "cheat sheet" of icon assets with links to their locations. I also created and followed strict naming conventions for ease of discovery.
Fortunately, the desktop development team was on-site and I was able to interact directly whenever questions or concerns needed to be addressed.
While an effort this large never ends up looking quite exactly as you imagined it, I was overall very pleased with the final outcome. This was a task of epic proportions for a small development team, and they did a fantastic job bringing it to life.
This was my last project with Basemap. While I loved the challenge of overhauling the entire app (as it gave me the opportunity to really address the user's needs in an organic and holistic manner) I was disappointed that I would not be around to see the impact the final design would have. I do, however, believe that Basemap's stakeholders gained an understanding of how quickly tech-debt can build up when a platform is neglected and I hope that moving forward they will be able to maintain and update the desktop app on the same timeline as they do with mobile.